What Patients Say, What Doctors Hear

Item Information
Item#: 9780807062630
Author Ofri, Danielle
Cover Hardback
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On Order 1
 


Can refocusing conversations between doctors and their patients lead to better health?<
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>Despite modern medicine's infatuation with high-tech gadgetry, the single most powerful diagnostic tool is the doctor-patient conversation, which can uncover the lion's share of illnesses. However, what patients say and what doctors hear are often two vastly different things.<
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>Patients, anxious to convey their symptoms, feel an urgency to “make their case to their doctors. Doctors, under pressure to be efficient, multitask while patients speak and often miss the key elements. Add in stereotypes, unconscious bias, conflicting agendas, and fear of lawsuits and the risk of misdiagnosis and medical errors multiplies dangerously.<
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>Though the gulf between what patients say and what doctors hear is often wide, Dr. Danielle Ofri proves that it doesn't have to be. Through the powerfully resonant human stories that Dr. Ofri's writing is renowned for, she explores the high-stakes world of doctor-patient communication that we all must navigate. Reporting on the latest research studies and interviewing scholars, doctors, and patients, Dr. Ofri reveals how better communication can lead to better health for all of us.

Table of Contents
CHAPTER 1<
>Communication and Its Discontents<
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>CHAPTER 2<
>From Both Sides Now<
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>CHAPTER 3<
>It Takes Two<
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>CHAPTER 4<
>Now Hear This<
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>CHAPTER 5<
>With All Good Intentions<
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>CHAPTER 6<
>What Works<
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>CHAPTER 7<
>Chief Listening Officer<
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>CHAPTER 8<
>Listen to Me<
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>CHAPTER 9<
>Just the Facts, Ma'am<
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>CHAPTER 10<
>Do No Harm<
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>CHAPTER 11<
>What Lies Beneath<
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>CHAPTER 12<
>The Language of Medicine<
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>CHAPTER 13<
>Rushing to Judgment<
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>CHAPTER 14<
>Can It Be Taught?<
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>CHAPTER 15<
>A Fragile Truce Shatters<
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>CHAPTER 16<
>Can We Talk?<
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>Acknowledgments<
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>Notes<
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>Index