This thoroughly revised and updated second edition ofOperations Management in Healthcare: Strategy and Practicedescribes how healthcare organizations can cultivate a competitive lead by developing superior operations using a strategic perspective. In clearly demonstrating the "how-tos" of effectively managing a healthcare organization, this new edition also addresses the "why" of providing quality and value-based care. Comprehensive and practice-oriented, chapters illustrate how to excel in the four competitive priorities - quality, cost, delivery, and flexibility - in order to build a cumulative model of healthcare operations in which all concepts and tools fit together. This textbook encourages a hands-on approach and integrates mind maps to connect concepts, icons for quick reference, dashboards for measurement and tracking of progress, and newly updated end-of-chapter problems and assignments to reinforce creative and critical thinking.

Written with the diverse learning needs in mind for programs in health administration, public health, business administration, public administration, and nursing, the textbook equips students with essential high-level problem-solving and process improvement skills. The book reveals concepts and tools through a series of short vignettes of a fictitious healthcare organization as it embarks on its journey to becoming a highly reliable organization. This second edition also includes a strong emphasis on the patient's perspective as well as expanded and added coverage of Lean Six Sigma, value-based payment models, vertical integration, mergers and acquisitions, artificial intelligence, population health, and more to reflect evolving innovations in the healthcare environment across the United States. Complete with a full and updated suite of Instructor Resources, including Instructor's Manual, PowerPoints, and test bank in addition to data sets, tutorial videos, and Excel templates for students.

Key Features:

Demonstrates the "how-tos" of effectively managing a healthcare organizationSharpens problem-solving and process improvement skills through use of an extensive toolkit developed throughout the textPrepares students for Lean Six Sigma certification with expanded coverage of concepts, tools, and analyticsHighlights new trends in healthcare management with coverage of value-based payments, mergers and acquisitions, population health, telehealth, and moreIntertwines concepts with vivid vignettes to describe human dynamics, organizational challenges, and applications of toolsEmploys boxed features and YouTube videos to address frequently asked questions and real-world instances of operations in practicePurchase includes digital access for use on most mobile devices or computers, as well as full suite of instructor and student resources

Foreword by Will Ferniany

Preface

 

PART I. GETTING ORGANIZED FOR VALUE-BASED HEALTHCARE DELIVERY

Chapter 1. Healthcare: Past, Present, and Future

Chapter 2. Strategy

Appendix 2.1 Productivity

Chapter 3. Forecasting Demand

Appendix 3.1 Time Series and Regression with Excel

Chapter 4. Project Management

PART II. COMPETING ON QUALITY

Chapter 5. Quality Management

Appendix 5.1 Basic Concepts of Questionnaire Design

Chapter 6. Statistical Process Control

Appendix 6.1 Factors for Control Charts

Appendix 6.2 Developing a Control Chart in Excel

Appendix 6.3 Sampling

Chapter 7. Lean Six Sigma

Appendix 7.1 Gage R&R

PART III. COMPETING ON DELIVERY

Chapter 8. Process Analysis and Design

Chapter 9. Capacity and Demand

Appendix 9.1 Queuing Simulation with Excel

Chapter 10. Scheduling Staff, Patients, and Jobs

Appendix 10.1 Excel Formulas and Solver Dialog Boxes for Staff Scheduling Example

PART IV. COMPETING ON COST

Chapter 11. Supply Chain Management

Chapter 12. Cost: Basic Concepts

PART X. COMPETING ON FLEXIBILITY

Chapter 13. Anticipating and Adapting to Change

Chapter 14. Health IT: An Enabler of Flexibility

PART VI. CONNECTING THE CONCEPTS AND REAPING THE REWARDS

Chapter 15. Accreditation, Awards, and the Highly Reliable Organization

Appendix 15.1 Tool Kit

 

Appendix A. Standard Normal Distribution Table