Mastering The Challenges Of Leading Change: Inspire The...
|Author||Dallas, H James|
Conquer the most daunting change initiative with the right people, tools, and strategies. James Dallas'Mastering the Challenges of Leading Changeis an informative, insightful guide to effectively leading the transition through change. While most change management books present case studies about what happened at other companies, this book is based on the author's own experiences managing over 10 transformational and turnaround initiatives, 15 acquisition integrations, and 5 operations/quality shared services centers of excellence. By relating personal lessons learned, how they were subsequently applied, and how you can benefit from them, this book provides a unique first-hand perspective on successful agents of change. You'll learn the qualities and skills required to usher in the new paradigm, and how to break a large initiative into manageable chunks that are more likely to proceed as planned. By crafting your strategy based on proven methods, you're far and away more likely to meet or even exceed your change objectives.The majority of change initiatives fail because people mistakenly think that a change agent is the same as a project leader. They're not. This book shows you why, and how get the tools, strategies, and people you need at the helm of your initiative to come out the other side much stronger as an organization.Learn the critical skills required for effective change managementAssess the difficulty and politics of a change initiativeChoose the right people to help implement the changeSee past obstacles and lead effectively in a crisisChange is occurring within and across all industries, countries, and organizations. They begin with the best of intentions, but most fail to meet their objectives. Don't let your organization be one of the failures.Mastering the Challenges of Leading Changeshows you how to plan, lead, and manage a successful transition.
Table of Contents
Foreword xiAcknowledgments xvIntroduction: It Ain&t Easy Being Green xviiPART I PRIORITIES 1 1 Set a Course for Change 3 The Three Questions 4Assessing the Culture 6Ghosts, Hubs, and Mavericks 11Wisdom from the Front Line 14Measure Leaders by Their Front-Line Relationships 16The Importance of Looking Outward 17The Value of Conviction 202 Create the Core Team 23 Who&s Not on the Team 25The Two Questions That Count 26Picking the Program Leader 28Two Key Roles That Are Too Often Ignored 29Moving beyond "Off with Their Heads" 31Don&t Partner with Cab Drivers 33Team Diversity 353 Set Expectations and Decide Where to Start 39 A Tour of the Matrix 41PART II POLITICS 51 4 Become a Communicator 53 Never Soft-Pedal 56Brush Up Your Speaking Skills 57When to Tell Tales 635 Craft Messaging That Motivates 67 Become an Amateur Anthropologist 696 Overcoming Resistance 78 The Many Faces of Resistance 79The Fifth Type of Resister: The Machiavelli 81Removing a Toxic Player 85Cleaning Up the Sludge 86Influencing the Narrative on the Front Line 88PART III PEOPLE 93 7 Reading Minds and Other Methods for Assessing Progress 95Read Faces, Not Reports 97Adjust for Culture 99Never Kill the Messenger 100Combating Groupthink with Anonymous Feedback 101Third-Party Evaluations 103Don&t Forget Your Hubs 1048 Alignment and Group Dynamics 108 The Six-Pack Approach 109Alignment Sessions 113When and How toMake an Executive Decision 114Brokering Deals 115The Importance of Reaching Up 1179 Master the Humble Art of Building Trust 120 Building Inner-Circle Relationships 121Step Outside of Your Own Boundaries 124Eight Practices for Building Trust 126Put Your Pride to the Side 131PART IV PERSEVERANCE 137 10 Put Out Every Fire 139 Forming a Crisis Management Team 140Getting in the Trenches 142In Crisis, Don&t Ever Make It about You 144How to Elevate a Discontented Team 146Step into Your Power 15011 Institutionalize and Leverage Change 153 Why Organizations Lose Their Focus 154Evolving the Culture 158Making Metrics Matter 161The Power of Documentation 162To Leverage Change, Keep Tearing Down Walls 16312 Developing Talent as a Sponsor 169 Whom to Sponsor? 170Awaken New Leaders 174Develop Their Personal Brand 176Put Them in the Hot Seat 178When Sponsorship Fails 179Provide Air Cover for Risk Taking 180Epilogue 184About the Author 187Index 189