This text provides a solid foundation in program evaluation, covering the main components of evaluating agencies and their programs, how best to address those components, and the procedures to follow when conducting evaluations. Different models and approaches are paired with practical techniques, such as how to plan an interview to collect qualitative data and how to use statistical analyses to report results. In every chapter, case studies provide real world examples of evaluations broken down into the main elements of program evaluation: the needs that led to the program, the implementation of program plans, the people connected to the program, unexpected side effects, the role of evaluators in improving programs, the results, and the factors behind the results. In addition, the story of one of the evaluators involved in each case study is presented to show the human side of evaluation. This new edition also offers enhanced and expanded case studies, making them a central organizing theme, and adds more international examples.

New online resourcesfor this edition include a table of evaluation models, examples of program evaluation reports, sample handouts for presentations to stakeholders, links to YouTube videos and additional annotated resources.  All resources are available for download under the tabeResources atwww.routledge.com/9781138103962.

1. Program Evaluation: An Overview

2. Planning an Evaluation

3. Developing and Using a Theory of the Program

4. Developing Measures of Implementation and Outcomes

5. Ethics in Program Evaluation

6. The Assessment of Need

7. Monitoring the Implementation and the Operation of Programs

8. Qualitative Evaluation Methods

9. Outcome Evaluations with One Group

10. Quasi-Experimental Approaches to Outcome Evaluation

11. Using Experiments to Evaluate Programs

12. Analyses of Costs and Outcomes

13. Evaluation Reports: Interpreting and Communicating Findings

14. How to Encourage Utilization