Mayo Clinic Strategies to Reduce Burnout: 12 Actions to Create the Ideal Workplace tells the story of the evolving journey of those in the medical profession. It dwells not on the story of burnout, distress, compassion fatigue, moral injury, and cognitive dissonance but rather on a narrative of hope for professional fulfillment, well-being, joy, and camaraderie. Achieving this aim requires health care professionals and administrative leaders working together to create the ideal workplace - through nurturing positivity and pushing negativity aside. The ultimate aspiration is esprit de corps - the common spirit existing in members of a group that inspires enthusiasm, devotion, loyalty, camaraderie, engagement, and strong regard for the welfare of the team and of common interests and responsibilities. Mayo Clinic Strategies to Reduce Burnout: 12 Actions to Create the Ideal Workplace provides a road map for you to create esprit de corps for your team and organization. The map is paved with information about reliable, patient-centered, and thoughtful systems embedded within psychologically safe and just cultures. The authors drew on their extensive research on the well-being of health care professionals; from their experience in quality, department operations, leadership and organization development, management, safe havens, and care teams; and from their roles as president, chief wellness officer, chief quality officer, chair, principal investigator, senior fellow, and board director.

\"Drs. Swenson and Shanafelt provide the medical community with a practical how-to guide for improving professional fulfillment. Their book is chock full of compelling data, useful conceptual frameworks, and step-by-step guidance that will prove invaluable to organizations committed to improving the conditions where joy, purpose, and meaning in work are possible. Over the past two decades healthcare has evolved into a very transactional model; this book demonstrates that healthcare is also a relational enterprise. Imagine a future where patients receive care from a workforce empowered to meet the professional aspirations that attracted them to medicine in the first place. Such a future is possible!\" --Christine A. Sinsky, MD, FACP, VP of Professional Satisfaction, American Medical Association

"This book diagnoses and treats the next big challenge in health care around the world - the wellbeing of our workforce. We already know that healthcare is about best care, best health, and best value, but Steve and Tait have been teaching us for years that there is something underpinning everything - how we treat ourselves and our workforce. In this book they take that learning and share it with the world. It is essential reading for anyone who leads and anyone who cares about patients and families. I'm grateful personally for what they have taught me, and I am delighted others can now share in their practical wisdom." --Professor Jason Leitch, CBE, National Clinical Director of Healthcare Quality and Strategy, Scotland

"Among the complex dimensions of human resilience, hope is paramount. Swensen and Shanafelt remind us that hope, manifest as 'positivity' for our patients, and our own well-being are inextricably linked. In providing a coherent blueprint for the work environment that promotes esprit de corps, this work reminds us that healthcare, in its mission to serve humanity, would do well to refocus on organizational culture as an overarching imperative." --Jeffrey Balser, President and CEO, Vanderbilt University Medical Center, Dean, Vanderbilt University School of Medicine, and Co-chair, Blue Ridge Group 2018 Report on Clinician Burnout

"This book is required reading for every leader in health care today. The challenges we face - building multigenerational and multicultural teams, engaging patients and families in co-producing care and health, keeping up with the rapidly changing science and technology in health care today - can be overwhelming. The practical framework and roadmap here are proven ways for leaders to keep our promises to our patients and our care teams. Our patients and our teams deserve leaders who live every bit of this book's ideas." --Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement, Boston, MA